KHAS

Returns & Exchanges

At KHAS, we are committed to providing an exceptional experience with every purchase.

We accept requests for returns and exchanges within 14 days from the date of delivery, subject to the conditions set out below.

This 14-day period applies to KHAS’s voluntary returns and exchange policy and does not limit or affect any rights or remedies available to consumers under applicable laws of the United Arab Emirates.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange under this policy, the item must:

• be unworn, unused and unwashed;
• be in its original and undamaged condition;
• have all original KHAS tags and labels attached;
• be returned in its original packaging, where applicable; and
• be free from stains, make-up, perfume, odours, alterations, damage or any other signs of use.

KHAS reserves the right to decline a return or exchange under this voluntary policy where an item does not meet the above conditions.

This does not affect any mandatory rights or remedies available to the customer under applicable UAE law, including rights relating to defective, faulty, damaged or incorrectly supplied goods.

Defective, Damaged or Incorrect Items

If you receive an item that is defective, faulty, damaged or different from the item ordered, please contact our Customer Care team as soon as reasonably practicable after delivery.

Please provide your order number and, where applicable, photographs or other information that may assist us in assessing the issue.

Where a product is confirmed to be defective or otherwise subject to a statutory remedy, KHAS will provide the remedy required under applicable UAE consumer protection laws.

Depending on the circumstances and applicable law, this may include repair, replacement or refund.

Nothing in this policy excludes, restricts or limits any mandatory consumer rights or remedies that cannot lawfully be excluded or restricted under the laws of the United Arab Emirates.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our Customer Care team and provide:

• your order number;
• the item(s) you wish to return or exchange; and
• the reason for your request.

Our Customer Care team will review your request and provide the applicable return instructions.

Please do not send any item back without first contacting Customer Care and receiving return instructions from KHAS.

Return Shipping

For returns or exchanges made under KHAS’s voluntary 14-day return policy, return shipping costs are the responsibility of the customer, unless otherwise stated by KHAS.

Where an item is confirmed to be defective, damaged or incorrectly supplied, KHAS will arrange or reimburse reasonable return shipping costs where required by applicable law or confirmed by our Customer Care team.

Refunds

Once the returned item has been received and inspected, KHAS will confirm whether the return has been approved.

Where a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to the applicable payment provider’s processing procedures.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank or payment service provider.

Exchanges

Exchanges are subject to product availability.

If the requested replacement item is unavailable, KHAS may offer an alternative solution, including a refund where applicable.

Applicable Law

This Returns & Exchanges Policy shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates.

Nothing in this policy is intended to waive, exclude or restrict any mandatory consumer rights or remedies available under UAE law.

Customer Care

Email: info@khasofficial.com

WhatsApp:+971 50 5981877